Yamayarn.com will not use the contact details of customers for any purpose other than getting in touch if there are questions regarding an order. Names, email addresses and all other information is kept completely private, and Yamayarn.com will not share this information. To receive newsletters, a customer has to sign up for it.
Paypal account information is processed through a secure server and Yamayarn.com does not has access to it. South African customers paying via EFT will not be asked for any banking details since Yamayarn.com does not make use of instant EFT payments. EFT's must be done via the customer's own South African banking portal.
USD : Customers residing outside of South Africa who do not have a South African bank account must shop in the USD currency. USD pricing includes Paypal & banking fees incurred in the transaction to transfer funds to a local bank account. At check out the website will auto-direct to Paypal. Orders are only secure once the Paypal payment has been successful and will only be processed for shipping once Paypal has given the go ahead that the funds have cleared. Unpaid orders will be canceled. If the automatic direct to Paypal fails, please immediately contact via the Contact page to request a manual Paypal Payment Request (please quote order number).
ZAR : Customers residing within South Africa and have a South African bank account can shop in ZAR and make an EFT payment via their individual banking portals, a proof of payment must be sent within 1 hour from placing the order to secure it. Unpaid orders will be canceled to make stock available to other customers. Banking details and email address will be provided at checkout.
Shipping outside of South Africa
Please note that multiple orders will be combined into one parcel when possible, however no refunds will be calculated/offered on shipping costs paid. Shipping cost includes Paypal & banking fees incurred in the transaction to transfer funds to a local bank account.
Yamayarn.com use the South African Postal Service (SAPO) to ship all orders that are going outside of South Africa. Parcels are shipped via Registered Airmail with a tracking number. Parcels over 900grams will automatically be upgraded to Expedited Airmail (EMS) with a tracking number. Registered airmail cost is calculated per weight of parcel (including packaging) as follows:
$3.8 flat rate registration per parcel PLUS $3.9 per 100grams/3.5oz or part off
Customers are responsable for any import taxes and duties charged at delivery. No additional documentation will be attached to Registered Airmail parcels, if a customer's country requires any specific documents to be attached to a parcel for customs clearance this must be communicated via a note to the order or an email via the contact page.
Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. Shipping is at the customer's own risk and no insurance is included in the shipping cost.
Parcels will generally be shipped within a few weeks days from receiving the order, or as soon as posible after Paypal funds have cleared. After a big shop update, parcel administration takes much longer and parcels will be shipped as soon as possible during the 2 weeks following the update. Thank you for your understanding and patience.
Expected delivery time varies between 2-4 weeks but can take much longer if there are delays at any of the postal services involved in processing the parcel. Yama Yarn is not liable, and cannot offer refunds on any damaged or lost parcels.
Parcels that are returned undelivered to South Africa take approx. 6 months to arrive back in Cape Town. The customer then have the option to pay for shipping again, or if the products are in good condition Yama Yarn will either issue a store credit voucher or a refund via Paypal for the value of the products less the Paypal transaction fee.
Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can fill in the correct South African shipping address at checkout and the website will offer local shipping options in USD (courier or Postnet are the best options for time sensitive deliveries).
Shipping within South Africa
Please note that multiple orders will be combined into one parcel when possible, however no refunds will be calculated/offered on shipping costs paid.
Parcels within South Africa are shipped using either of the follow methods:
Door to door courier to main centres at R75 (max. A3 satchel)
Postnet counter to counter at R100 (max. 5kg mass and/or volume)
SAPO counter to counter at R70 (max. 3kgs mass and/or volume)
Parcels are shipped within 2-3 week days via courier and within 2-3 week days via Postnet & SAPO, depending on workload. After big shop updates it may take a little longer. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet and 7 days (or more) via SAPO.
Refund & Returns Policy
Any queries regarding refunds or returns will be handled individually.
No refunds will be offered on lost or damaged parcels, shipping is at own risk.
Multiple orders will be combined into one parcel when possible, however no refunds will be calculated/offered on shipping costs paid.
No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.
Dye batches vary and there are also variations within batches, especially in variegated skeins which are each one unique. Not all colourways are repeated. It is highly recommended to alternate skeins when creating larger pieces of fabric with hand dyed yarns. All efforts are made to present yarn colour as true as possible but please keep in mind that different device screens do display colours differently. Please enquire via the contact page if unsure about a colourway before purchasing, refunds are not offered on colour discrepancies.