Store Policy



Adding colour to yarn is my art, it is my creative expression and interpretation of the natural beauty I see around me. Every shop update will offer a unique collection of colours inspired by the season, the plants that are flowering at the time, the colours in the garden and on the mountains and beaches where I go walking. I have staple neutrals (such as Khaki, Grey Sage, Ursus, Sandstone, Stone, Maple etc) that I dye regularly and also complex variegated colourways that are dyed in the moment and cannot repeat exactly the same. Regular colours tend to evolve and change over time, some batches are speckled and some not..the dyeing process is intuitive and never aimed at mass production. The same colourway will vary between shop updates and skeins from the same update can also have some variation since it is dyed across a few pots. Skeins with variations can certainly be used together by alternating, which is always recommended as it creates a lively, rich fabric with depth and nuance. I recommend to have fun with colour - use different non-matching skeins together by marling and alterntating, knit the sleeves a different shade, fade colours into each other, add a stripe..


I pack every order myself and make an effort to pick skeins that really looks great together. The yarn received may not be the identical skeins photographed for the website or Instagram. All efforts are made to present yarn colour as true as possible, but please keep in mind that device screens can differ alot. If unsure about a colourway try looking at the website and Instagram pictures on more than one device before purchasing as refunds are not offered.





**Stock is only reserved once an order is checked out and finalised - NOT while in a cart.**

USD : Customers residing outside of South Africa who do not have a South African bank account can only shop in the USD currency.USD pricing includes Paypal & banking fees incurred in the transaction. At check out the website will auto-direct to Paypal. Orders are only secure & reserved once the Paypal payment has been successful. Unpaid orders will be canceled. If the automatic direct to Paypal fails, please immediately contact Madeleine via the "Contact" page to request a manual Paypal payment request (please quote order number).


ZAR : Only available to customers residing within South Africa who has a South African bank account. An EFT payment must be made via their individual banking portals and a proof of payment must be sent within 30 minutes from placing the order to secure it. Unpaid orders will be canceled. Banking details and email address will be provided at checkout and on the automatic receipt that will be emailed once an order is placed.




**Shipping is at own risk and no insurance is included in the shipping cost. Import taxes & duties are the responsibilty of the customer at delivery.**



From July 2020 parcels will be shipped via DHL door to door couriers. Rates are comparable to post office rates on orders of 6+ skeins to Africa & Central Europe, 7+ skeins to the USA and 10+ skeins to the rest of the world. This service offers comprehensive online tracking and quick delivery times (delivery within a week from collection to Central Europe and USA). Please note that outlaying addresses, especially to Australia and Iceland, attract a remote area surcharge of USD20 which is billed for separately before shipping ~ if you are living a little off the beaten track, please do expect this.


The South African Postal Service (SAPO) has been impacted by Covid19 lockdown regulations and internatinal mail are very delayed, no delivery times can be supplied. SAPO can still not offer a postal service to a number of countries due to border restrictions and scarce carfo flights. For this reason I will only offer DHL shipping until SAPO services have stabilised. 


**When SAPO shipping is available parcels are shipped as Registered Airmail with a tracking number. Parcels over 1kg are sent as Expedited Airmail (EMS) with a tracking number. Cost is calculated per weight (including packaging) at $3.8 flat rate registration per parcel PLUS $3.9 per 100grams/3.5oz or part off. Expected delivery time varies between 3-4 weeks under normal circumstances, but can take much longer if there are delays at any of the postal services involved in processing the parcel.**


Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. 

Parcels are shipped as soon as possible after each shop update. The admin can be very time consuming, please keep in mind that Yama Yarn is a one person business, kindly be patient.

Parcels that are returned undelivered to South Africa via the postal service can take up to 6 months to arrive back in Cape Town. The customer then have the option to pay for shipping again or if the products are in good condition, a refund can be offered via Paypal for the value of the products less a 10% administration fee.

Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can supply a correct local address at checkout under "shipping address" (customer's correct personal non South African address must be supplied under "billing address"). The website will offer local shipping options in USD. 


Within South Africa

Parcels within South Africa are shipped using either of the follow methods:

Door to door courier to main centres at R75 (max. A3 blue satchel)

Postnet counter to counter at R100 (max. 5kg mass and/or volume)

Parcels are shipped within 2-5 business days locally, depending on workload. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet.



Refund & Returns Policy

Any queries regarding refunds or returns will be handled individually.

No refunds will be offered on lost or damaged parcels, shipping is at own risk.

Multiple orders will be combined into one parcel when possible. If an unreasonable amount was paid across multiple orders, a refund will be paid via Paypal after the parcel was dispatched. This will attract a R125 (Approx. USD8) admin fee.

No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website and Instagram photos on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.



Stockists & Wholesale

Loop London stocks occasional batches of Yama Yarn, please follow them on Instagram and keep an eye on their website to stay informed. I am not taking on additional stockists at present - production capacity is very limited, Yama Yarn is a one person business.



Privacy Notice will not use the contact details of customers for any purpose other than getting in touch if there are questions regarding an order. Names, email addresses and all other information is kept completely private, and will not share this information. 

Paypal account information is processed through a secure server and does not have access to it. South African customers paying via EFT will not be asked for any banking details since does not make use of instant EFT payments. EFT's must be done via the customer's own South African banking portal.