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Store Policy

PAYMENT & CURRENCY

**Products are only reserved once an order was checked out and paid successfully, not while in a cart or unpaid**

 

USD : Customers residing outside of South Africa who do not have a South African bank account can only shop in the USD currency. USD pricing includes Paypal & banking fees incurred in the transaction. At check out the website will auto-direct to Paypal. Orders are only secure & reserved once the Paypal payment has been successful. Unpaid orders will be canceled. If the automatic direct to Paypal fails, please immediately contact Madeleine via the "Contact" page to request a manual Paypal payment request (please quote order number).

 

ZAR : Only available to customers residing within South Africa who has a South African bank account. An EFT payment must be made via their individual banking portals and a proof of payment must be sent within 30 minutes from placing the order to secure it. Unpaid orders will be canceled. Banking details and email address will be provided at checkout and on the automatic receipt that will be emailed once an order is placed.

  

SHIPPING

**Import taxes /duries and/or VAT are the responsibilty of the customer at delivery**

 

International

From July 2020 parcels are shipped via DHL door to door couriers only due to the impact of Covid19 restrictions on the regular postal service. Shipping costs are reviewed before each shop update and adjusted based on ZAR/USD exchange. Costs include transaction fees. NO VAT and NO import taxes/duties are included - where applicable, these charges will be payable by the receiver to the authorities in their country. Annual DHL rate increase on January 1st of each year.

The 2021 DHL rates for September 2021 to ship a parcel containing anything between 1-14 skeins are:

USD40 - Africa, Western & Central Europe

USD48 - USA 

USD58 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific , Canada & South America 

PLEASE NOTE: certain outlaying addresses (especially to Australia, New Zealand, Iceland and Japan) will attract a remote area surcharge of USD26 which is billed for separately before shipping ~ if you are living a little off the beaten track, please do expect this.

The DHL service offers comprehensive online tracking and emails will be sent dircetly from DHL regarding the movements of a parcel. Delivery is quick, within a week from collection to Central Europe and USA, a little longer to the rest of the world.

Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. 

Parcels are shipped as soon as possible after each shop update. The admin can be very time consuming, please keep in mind that Yama Yarn is a one person business, kindly be patient.

Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can supply a correct local address at checkout under "shipping address" (customer's correct personal non South African address must be supplied under "billing address"). The website will offer local shipping options in USD. 

 

Within South Africa

Parcels within South Africa are shipped using either of the follow methods:

Door to door courier to main centres at R100 (max. A3 satchel)

Postnet counter to counter at R100 (max. 5kg mass and/or volume)

Parcels are shipped within 2-5 business days locally, depending on workload. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet.

 

Packaging

I do my best to package orders as environmentally conscious as possible while still ensuring that the contents are protected. Kindly recycle the cardboard box, recycleable satchel, bio-degradeable ziplock or brown paper bag that you receive your yarn in.

 

Refund & Returns Policy

Any queries regarding refunds or returns will be handled individually.

Yama Yarn reserves the right to cancel any order, unpaid or paid, at the discretion of the dyer/owner. A canceled order will not be shipped. If a paid order is canceled the payment will be refunded via PayPal.

No refunds will be offered on lost or damaged parcels, shipping is at own risk.

No refunds will be offered on returned parcels due to a customer refusing to pay import costs if applicable.

Multiple orders will be combined into one parcel when possible. If an unreasonable amount was paid across multiple orders, a refund will be paid via Paypal after the bill was received from DHL. This service attracts a USD8 admin fee.

No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website and Instagram photos on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.

On occasion skeins may oversell due to high traffic volumes on the website during shop updates. If an order cannot be fulfilled, it will be refunded in full or for the skeins that are not available ~ the options will be discussed via email.

 

Order Handling

I pack every order myself and make an effort to pick skeins that really looks great together. The yarn received may not be the identical skeins photographed for the website or Instagram. All efforts are made to present yarn colour as true as possible, but please keep in mind that device screens can differ alot. If unsure about a colourway try looking at the website and Instagram pictures on more than one device before purchasing as refunds are not offered. Very dark colourways like Ursus and Ferrocin can leave residue on the hand when knitting, this is known as crocking ~ please read more about this and other care instructions on this page.

 

   

Privacy Notice

Yamayarn.com will not use the contact details of customers for any purpose other than getting in touch if there are questions regarding an order. Names, email addresses and all other information is kept completely private, and Yamayarn.com will not share this information. 

Paypal account information is processed through a secure server and Yamayarn.com does not have access to it. South African customers paying via EFT will not be asked for any banking details since Yamayarn.com does not make use of instant EFT payments. EFT's must be done via the customer's own South African banking portal.

 Also see theFAQ's page for important info.