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Store Policy

Privacy Notice

Yamayarn.com will not use the contact details of customers for any purpose other than getting in touch if there are questions regarding an order. Names, email addresses and all other information is kept completely private, and Yamayarn.com will not share this information. To receive newsletters, a customer has to sign up for it.

Paypal account information is processed through a secure server and Yamayarn.com does not has access to it. South African customers paying via EFT will not be asked for any banking details since Yamayarn.com does not make use of instant EFT payments. EFT's must be done via the customer's own South African banking portal.

 

Payment Options

USD : Customers residing outside of South Africa who do not have a South African bank account must shop in the USD currency. USD pricing includes Paypal & banking fees incurred in the transaction to transfer funds to a local bank account. At check out the website will auto-direct to Paypal. Orders are only secure once the Paypal payment has been successful and will only be processed for shipping once Paypal has given the go ahead that the funds have cleared. Unpaid orders will be canceled. If the automatic direct to Paypal fails, please immediately contact via the Contact page to request a manual Paypal Payment Request (please quote order number).

ZAR : Customers residing within South Africa and have a South African bank account can shop in ZAR and make an EFT payment via their individual banking portals, a proof of payment must be sent within 1 hour from placing the order to secure it. Unpaid orders will be canceled to make stock available to other customers. Banking details and email address will be provided at checkout and on the automatic receipt that will be emailed once an order is placed.

 

Shipping outside of South Africa

Please note that multiple orders will be combined into one parcel when possible, however no refunds will be calculated on shipping costs paid. 

Shipping is done via the South African Postal Service (SAPO) for all international orders. Parcels are shipped via Registered Airmail with a tracking number. Parcels over 900grams will automatically be upgraded to Expedited Airmail (EMS) with a tracking number. Registered airmail cost is calculated per weight of parcel (including packaging) as follows:

$3.8 flat rate registration per parcel PLUS $3.9 per 100grams/3.5oz or part off

Customers are responsable for any import taxes and duties charged at delivery.

Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. Shipping is at the customer's own risk. No insurance is included in the shipping cost.

Parcels will generally be shipped within a 2-3 business days from receiving payment for an order. Please Note: After big shop updates, parcel administration takes much longer and parcels will be shipped as soon as possible during the week following the update. Tracking information will be provided once shipped. Thank you for your understanding and patience.

Expected delivery time varies between 2-4 weeks but can take much longer if there are delays at any of the postal services involved in processing the parcel. It is for the customer to follow up on their parcel at their postal service with the provided tracking number. Yama Yarn is not liable, and cannot offer refunds on any damaged or lost parcels.

Parcels that are returned undelivered to South Africa will take up to 6 months to arrive back in Cape Town. The customer then have the option to pay for shipping again, or if the products are in good condition Yama Yarn will either issue a store credit voucher or a refund via Paypal for the value of the products.

Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can fill in the correct South African shipping address at checkout and the website will offer local shipping options in USD (courier or Postnet are the best options for time sensitive deliveries).

 

Shipping within South Africa

Please note that multiple orders will be combined into one parcel when possible, however no refunds will be calculated/offered on shipping costs paid.

Parcels within South Africa are shipped using either of the follow methods:

Door to door courier to main centres at R75 (max. A3 satchel)

Postnet counter to counter at R100 (max. 5kg mass and/or volume)

SAPO counter to counter at R70 (max. 3kgs mass and/or volume)

Parcels are shipped within 2-3 week days via courier and within 2-3 week days via Postnet & SAPO, depending on workload. After big shop updates it may take a little longer. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet and 7 days (or more) via SAPO. 

 

Refund & Returns Policy

Any queries regarding refunds or returns will be handled individually.

No refunds will be offered on lost or damaged parcels, shipping is at own risk.

Multiple orders will be combined into one parcel when possible, however no refunds will be calculated on shipping costs paid.

Requests to cancel paid (but not yet shipped) orders will attract a 10% cancelation fee.

No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.

 

Colourways

Dye batches vary and there are also variations within batches, especially in variegated skeins. It is highly recommended to alternate skeins when working on larger pieces. All efforts are made to present yarn colour as true as possible but please keep in mind that device screens differ. Please enquire via the contact page if unsure about a colourway before purchasing as refunds are not offered.

 

Stockists & Wholesale

Loop London will stock occasional batches of Yama Yarn from November 2019. Please note that I am not able at present to take on additional stockists or wholesale orders. Production capacity is very limited - Yama is a one person business.