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SHIPPING

**Shipping is at own risk and NO INSURANCE is included in the shipping cost. Import taxes & duties are the responsibilty of the customer at delivery.**

 

International

From July 2020 parcels are shipped via DHL door to door couriers only due to the impact of Covid19 restrictions on the regular postal service.

The 2020 DHL rates to ship a parcel containing anything between 1-14 skeins are:

USD30 - Africa, Western & Central Europe

USD37 - USA 

USD47 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific , Canada & South America 

IMPORTANT: certain outlaying addresses (especially to Australia, New Zealand and Iceland) will attract a remote area surcharge of USD20 which is billed for separately before shipping ~ if you are living a little off the beaten track, please do expect this.

The DHL service offers comprehensive online tracking and emails will be sent dircetly from DHL regarding the movements of a parcel. Delivery is quick, within a week from collection to Central Europe and USA, a little longer to the rest of the world.

Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. 

Parcels are shipped as soon as possible after each shop update. The admin can be very time consuming, please keep in mind that Yama Yarn is a one person business, kindly be patient.

Parcels that are returned undelivered to South Africa via the Post Office can take up to 6 months to arrive back in Cape Town. If a parcel is returned, the customer have the option to pay for shipping again, or if the products are in good condition, a refund will be offered via Paypal for the value of the products less a 10% administration fee.

Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can supply a correct local address at checkout under "shipping address" (customer's correct personal non South African address must be supplied under "billing address"). The website will offer local shipping options in USD. 

 

Within South Africa

Parcels within South Africa are shipped using either of the follow methods:

Door to door courier to main centres at R100 (max. 2kg mass and/or volume)

Postnet counter to counter at R100 (max. 5kg mass and/or volume)

Parcels are shipped within 2-5 business days locally, depending on workload. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet.

 

 

Refund & Returns Policy

Any queries regarding refunds or returns will be handled individually.

No refunds will be offered on lost or damaged parcels, shipping is at own risk.

Multiple orders will be combined into one parcel when possible. If an unreasonable amount was paid across multiple orders, a refund will be paid via Paypal after the parcel was dispatched. This will attract a USD8 admin fee.

No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website and Instagram photos on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.