Shipping & Returns

Shipping outside of South Africa use the South African Postal Service (SAPO) to ship all orders that are going outside of South Africa. Parcels are shipped via Registered Airmail with a tracking number. Large parcels will automatically be upgraded to Expedited Airmail (EMS) with a tracking number. Registered airmail cost is calculated per weight of parcel (including packaging) as follows:

$3.5 flat rate registration per parcel PLUS $3.6 per 100grams/3.5oz or part off

Customers are responsable for any import taxes and duties charged at delivery.

Please make sure to supply the correct shipping address and contact details in Roman characters when placing an order. Shipping is at the customer's own risk and no insurance is included in the shipping cost.

Parcels will generally be shipped within 2-3 week days or as soon as possible depending on workload, or as soon as posible after Paypal funds have cleared. After big shop updates it may take a little longer.

Expected delivery time varies between 2-4 weeks but can take much longer if there are delays at any of the postal services involved in processing the parcel. will assist in tracking delayed parcels but is notliable, and cannot offer refunds for any damaged or lost parcels.

Parcels that are returned undelivered to South Africa take approx. 6 months to arrive back in Cape Town. The customer then have the option to pay for shipping again, or if the products are in good condition will either issue a store credit voucher or a refund via Paypal for the value of the products less the Paypal transaction fee.

Customers residing outside of South Africa who would like a parcel to be shipped to a South African address can fill in the correct local shipping address at checkout and the website will offer local shipping options in USD (courier or Postnet are the best options for time sensitive deliveries).


Shipping within South Africa

Parcels within South Africa are shipped using either of the follow methods:

Door to door courier to main centres at R75 (max. A3 satchel)

Postnet counter to counter at R100 (max. 5kg mass and/or volume)

SAPO counter to counter at R70 (max. 3kgs mass and/or volume)

Parcels are shipped within 2-3 week days via courier and within 2-3 week days via Postnet & SAPO, depending on workload. After big shop updates it may take a little longer. Delivery within South Africa takes 2-3 days from date of shipping via courier or Postnet and 7 days (or more) via SAPO. 


Refund & Returns Policy

Any queries regarding refunds or returns will be handled individually.

No refunds can be offered on lost or damaged parcels, shipping is at own risk.

No refunds will be offered on colour discrepancies. If unsure about a colourway, please cross reference by viewing the website on different device screens. Alternatively please contact Madeleine with any questions related to yarn colour before placing an order.