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FAQ’s

Q: How do I purchase your yarn?

Yama Yarn is sold via Yamayarn.com during shop updates only.

Please note that Yama Yarn is a small business with one person handling everything about it, skeins are not mass produced in a factory. I have limited capacity of production therefore skeins will always be limited. Yarn is sold first-come-first-serve via the website during shop updates. The shop remains empty between updates.

 

Q: When is the next shop update?

The previous update was in May 2021, and the next will be as soon as I have a new collection to share with you😘

The exact date and time uplates will not be advertised to avoid the shopping frenzy that high traffic volumes create on the website ~ but do keep an eye on my Instagram..

 

Q: Do you take custom orders or pre-orders?

Unfortnately I cannot take custom or pre-orders at this time.

  

Q:Do you have stockists, or taking on new stockists?

I only sell via my online store..and on special occasions send a small batch of yarn to Loop London. I am not able to supply other stores at this time.

 

Q: Do you ship to my country?

Yes! I ship worldwide via DHL door-to-door couriers, a reliable and fast service with comprehensive online tracking. Shipping within South Africa is via Dawnwing door-to-door or Postnet counter-to-counter.

 

Q: How much does shipping cost to countries outside of South Africa? 

Current DHL rates to ship a parcel containing between 1-14 skeins are: 

USD37 - Africa, Western & Central Europe

USD45 - USA  

USD55 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific, Canada & South America

*Annual DHL rate increase on Jan 1st, rates are reviewed per shop update based on ZAR/USD exchange rate

Larger parcels are charged according to the weight and volumetric size of the parcel. 

Certain addresses to countries where DHL have less coverage (especially to Australia, New Zealand, Iceland, Japan) or addresses in outlaying areas will attract a "remote area surcharge" of USD28. This will be billed for separately via Paypal. if you are living a little off the beaten track, please do expect this. Surcharged parcels are only shipped once full payment is received.

 

Q: Can multiple orders be combined?

Yes, I do combine multiple orders into one parcel and calculate a shipping refund after I received the bill from DHL (usually about 2 weeks after shipping). Refunds attract a USD8 admin fee.

 

Q: How long will it take for my parcel to be delivered?

Most parcels to Europe and the US are delivered within a week and within 2 weeks to most other destinations. Full tracking is available via the DHL website.

 

Q: What about import taxes? 

Customers are responsible for any import taxes and/or customs duties where applicable. This varies from country to country.

 

Q: I live outside of South Africa but will be visiting soon, can I have my order shipped to a South African address?

Yes you can! At check out, fill out your correct address under "billing address" and under "shipping address" the street address in South Africa where the parcel can be shipped to. Payment will be in USD via Paypal, but the website will charge for local shipping.

 

Q: Can I shop in the ZAR currency, it seems cheaper?

The Rand (ZAR) currency is only availlable to South African customers paying from a South African bank account with a South African delivery address. Everyone else will be charged in USD via Paypal. USD pricing includes transaction fees (Paypal + local bank fees). The ZAR price is not linked to the actual exchange rate.

 

Q: Can I visit your store?

I do not have a brick and mortar shop, the yarn is sold via the website at shop updates only.

 

Q: When will a certain colourway be available again?

I prepare a unique collection for each shop update, which unfolds on the go and as inspiration strikes..so this question is a tricky one to answer! I do not dye every colourway every time. Batches of the same colourway will vary, some more than others since my colourways evolve and change over time. More about my colourways on the About page. Please also note ~ for my test knits I use old and new stash, as well as experimental colourways. The yarns and colours that I use for my knits will not necessarily be available for sale. Best is to browse the next shop update to see what is available, kindly refrain from making requests.

 

Q: I had skeins in my cart but couldn't check out? (AKA Cartjacking)

Skeins are only reserved once an order was successfully checked out. While in the cart, the stock can sell out and check out will then not be possible until the sold out items are removed from the cart.

 

Q: Do you send newsletters, do you have a Patreon page?

My newsletter and Patreon page is on an Autumn hiatus🍂. Creating content is very time consuming and at the moment I have so much I would rather do than to be sitting in front of a computer screen. I am active on Instagram though, please follow along there to see what I am up to.