Q: Do you ship to my country?
I ship worldwide via DHL door-to-door couriers, a reliable and fast service with comprehensive online tracking. Shipping within South Africa is via Dawnwing door-to-door or Postnet counter-to-counter.
Q: How much does shipping cost to countries outside of South Africa?
Current DHL rates to ship a parcel containing between 1-14 skeins are:
USD36 - Africa, Western & Central Europe
USD43 - USA
USD53 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific, Canada & South America
*Annual DHL rate increase on Jan 1st, rates are also reviewed per shop update based on ZAR/USD exchange rate
Larger parcels are charged according to the weight and volumetric size of the parcel.
Certain addresses to countries where DHL have less coverage (especially to Australia, New Zealand, Iceland, Japan) or addresses in outlaying areas will attract a "remote area surcharge" of USD20. This will be billed for separately via Paypal. if you are living a little off the beaten track, please do expect this. Surcharged parcels are only shipped once full payment is received.
Q: Can multiple orders be combined?
Yes, I do combine multiple orders into one parcel and calculate a shipping refund after I received the bill from DHL (usually 2 weeks after shipping). Refunds attract a USD8 admin fee.
Q: How long will it take for my parcel to be delivered?
Most parcels to Europe and the US are delivered within a week and within 2 weeks to most other destinations. Full tracking is available via the DHL website.
Q: What about import taxes?
Customers are responsible for any import taxes and/or customs duties where applicable. This varies from country to country.
Q: I live outside of South Africa but will be visiting soon, can I have my order shipped to a South African address?
Yes you can! At check out, fill out your correct address under "billing address" and under "shipping address" the street address in South Africa where the parcel can be shipped to. Payment will be in USD via Paypal, but the website will charge for local shipping.
Q: Can I shop in the ZAR currency, it seems cheaper?
The Rand (ZAR) currency is only availlable to South African customers paying from a South African bank account with a South African delivery address. Everyone else will be charged in USD via Paypal. USD pricing includes transaction fees (Paypal + local bank fees). The ZAR price is not linked to the actual exchange rate.
Q: I want to buy yarn but the shop is always sold out?
I have a shop update every month and the skeins tend to sell out fast, there after the shop will be empty until the next update. The next date will be displayed on the website homepage and my Instagram bio once decided.
Q: What time will the shop update be?
I do not advertise a set time for my updates. I have done so before but it overloads the website to the point of it crashing and creating chaos. We also often experience power outages during which I cannot work on the website, hence the updates go live when I'm ready! Usually during the afternoon between 12 - 5pm SAST.
Q: What time will it be where I am..?
Please type into Google "5pm SAST" and it will show you what time it would be in your zone.
Q: Can I visit your store?
I work from home and do not have a brick and mortar shop. The yarn is only sold via the website at shop updates.
Q: When will a certain colourway be available again?
I prepare a unique collection for every shop update, and do not dye every colourway every time. Batches of the same colourway will vary, some more than others - my colourways evolve and change over time. Variegated colourways are often not repeated. I show some of the colourways that will be available at an update on Instagram ahead of time.
Q: I had skeins in my cart but couldn't check out? (AKA Cartjacking)
Skeins are only reserved once an order was successfully checked out. While in the cart, the stock can sell out and check out will then not be possible until the sold out items are removed from the cart.
Q: Do you take custom orders or pre-orders?
No unfortnately I cannot take custom or pre-orders. But do keep an eye on future shop updates, you might find what you are looking for!
Q:Do you have stockists, or taking on new stockists?
I only sell via my online store, and on special occasions send a batch to Loop London. I cannot take on other stockists at this time.
Q: I always miss your updates..yarn is always out of stock?
Yama Yarn is a one-person business and I have limited production capacity vs demand. Skeins will always be limited and are sold first-come-first serve via the website at shop updates. If you miss an update - there will be another one soon!