ABOUT SHOP UPDATES AND THE AVAILABILITY OF YAMA YARN:
Q: How do I purchase your yarn?
Yama Yarn is only sold via Yamayarn.com during shop updates (the shop remains empty between updates). World wide shipping via DHL's very reliable and efficient courier service.
Q: When is the next shop update?
The next update will be on Friday, November 5th.
The date for the next update will be announced on the website homepage and on Instagram closer to the day.
Dates are not pre-scheduled, my workflow is organic and integrated into my home life since I work from home ~ I try to keep a balance, which is imperative to staying healthy, inspired, creative and productive. I decide on a date for an update once I feel that the new collection of colourways that I have worked on, is complete.
When I add a new collection to the website, I post about it on Instagram and the yarn is then sold first-come-first-serve.
Q: What time will the shop update go live?
The time of shop updates cannot be advertised. I have done this in the past and it created a chaotic frenzy on the website. An extremely high volume of traffic in a short period of time results in the website becoming overloaded, slow, unresponsive or crashing completely. This in turn amounts to an administrative nightmare of oversold products, unpaid orders and customer correspondence. Hence, the time of updates will not be advertised for very practical reasons.
Q: Everything is sold out..
Yama Yarn is a small home based business, with one person handling everything about it. Skeins are not mass produced in an industrial factory. Each single skein is dyed, washed, twirled, labeled, photographed, packed and shipped by the two hands of one person. What I can produce per collection has a limit to it ~ in the form of time, energy, space and the amount of administration that goes with each skein.
Q: "Please do your updates in a time zone that will suit people on the other side of the world"..
It is impossible to do an update at a time that comfortably suits every singles person in this world. I fully understand the frustrations around this issue. I do try to alternate the times that my updates go live, but it is also depending on my situation and what window period I have for doing a certain update. When it goes live I have to be available to monitor the orders and offer customer support for a few hours thereafter.
Because the skeins are so limited vs current demand, the shop updates can be very stressful. The healthiest approach I have learned is to do what I can, when I can. If you missed a shop update or specific colourways, please be mindful and try to refrain from posting comments or sending DM's and emails out of frustration that adds to the stress. (Kind, supportive messages are always appreciated, thank you!).
Q: I had skeins in my cart but couldn't check out? (AKA Cartjacking)
Skeins are only reserved once an order was successfully checked out and paid for. While in the cart, the stock can sell out. In this case, it will not be possible to check out an order until the sold out items were removed from the cart.
On occasion skeins may oversell due to high traffic volumes on the website during shop updates. If an order cannot be fulfilled, it will be refunded in full or for the skeins that are not available.
ABOUT SHIPPING, IMPORT COSTS, MULTIPLE ORDERS & CURRENCY:
Q: Do you ship to my country?
Yes! I ship worldwide via DHL door-to-door couriers, a reliable and fast service with comprehensive online tracking. Shipping within South Africa is via Dawnwing door-to-door or Postnet counter-to-counter.
Q: How much does shipping cost to countries outside of South Africa?
Shipping costs are reviewed before each shop update and adjusted based on ZAR/USD exchange. Costs include transaction fees. NO VAT and NO import taxes/duties are included - where applicable, these charges will be payable by the receiver to the authorities in their country. Annual DHL rate increase on January 1st of each year.
November 2021: To ship a parcel containing between 1-14 skeins via DHL couriers:
USD40 - Africa, Western & Central Europe
USD48 - USA
USD58 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific, Canada & South America
Larger parcels are charged according to the weight and volumetric size of the parcel.
Certain addresses to countries where DHL have less coverage (especially to Australia, New Zealand, Iceland, Japan) or addresses in outlaying areas will attract a "remote area surcharge" of USD28. This will be billed for separately via Paypal. if you are living a little off the beaten track, please do expect this. Surcharged parcels are only shipped once full payment was received.
Q: What about VAT, import taxes, duties and any related fees?
This varies from country to country. Customers are responsible for any VAT, import taxes, customs duties and/or related fees that may be applicable in their country. The pricing on Yamayarn.com does NOT include VAT. EU customers please be aware that new VAT rules for e-commerce came into effect on 1 July 2021, and it can be expected that VAT will now be payable on the arrival of your parcel.
Q: Can multiple orders be combined?
Yes, I do combine multiple orders into one parcel when possible and calculate a refund for overpaid shipping costs when applicable. For some combined orders larger than 14 skeins it is often still more cost effective to ship as multiple parcels, depending on how everything fits into the standard DHL packaging. Sometimes with extra large combined parcels, there are no overpaid cost to refund. Parcels are charged for by DHL based on whatever is larger - mass or volume - I always try to pack as economically as possible. Refunds are paid via PayPal after I have received the bill from DHL to compare actual vs paid cost (typically 2 weeks after shipping). Refunds attract a USD8 admin fee.
Q: How long will it take for my parcel to be delivered?
Most parcels to Europe and the US are delivered within a week and within 2 weeks to most other destinations. Full tracking is available via the DHL website.
Q: I live outside of South Africa but will be visiting soon, can I have my order shipped to a South African address?
Yes you can! At check out, fill out your correct address under "billing address" and under "shipping address" the street address in South Africa where the parcel can be shipped to. Payment will be in USD via Paypal, but the website will charge for local shipping.
Q: Can I shop in the ZAR currency, it seems cheaper?
The Rand (ZAR) currency is only availlable to South African customers paying from a South African bank account with a South African delivery address. Everyone else will be charged in USD via Paypal. USD pricing includes transaction fees (Paypal + local bank fees). The ZAR price is not linked to the actual exchange rate.
Q: Can I visit your store? I am visiting Cape Town soon, can I place an order?
I do not have a brick and mortar shop, the yarn is sold via the website at shop updates only. I do not take pre-orders or custom orders.
Q: Do you take pre-orders?
No, I have tried this before but do not enjoy it.
Q: Is Yama Yarn available via other stores / I own a yarn shop, can I stock your yarn?
Yama Yarn is only sold via Yamayarn.com at shop updates. I am not able to stock other stores at this time.
Q: When will a certain colourway be available again?
I prepare a unique collection for each shop update, which unfolds on the go and as inspiration strikes..so this question is a tricky one to answer! I do not dye every colourway every time. Batches of the same colourway will vary, some more than others since my colourways evolve and change over time. More about my colourways on the About page.
Q: Will there be kits for the sweater that you test knitted?
Sweater kits are not practical to offer in my store. Since my colourway batches are small and everyone needs a different quantity for their size, I am not able to offer kits. Skeins are sold individually or occasionally I put together a set of colours for colourwork, but the main colour still has to be purchased separately if the intended knit is a sweater.
For my knits (including test knits) I use old and new stash and experimental colourways. The yarns and colours that I use for my knits will not necessarily be available for sale at all, but I do make suggestions for colour combos that will give similar results.
Q: Do you send newsletters, do you have a Patreon page?
My newsletter and Patreon page is on a hiatus..creating content is very time consuming. For now I am active on Instagram only, please follow along there to see what I am up to.