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FAQ’s

Q: When is the next shop update?

February 2021.

For a trial period, I will be announcing my shop update date and approx. time in advance to Patreon subscribers. This is not intended to create exclusivity, but rather to slow down the initial high traffic volume at my shop updates. I will still post on Instagram after the shop update has gone live. Subscribing to my Patreon page is not a guarantee of obtaining, or a reservation of yarn. The webshop is open to the public and you do not have to be a Patreon subscriber in order to purchase yarn. Skeins will always be limited and sold on a first-come-first-serve basis.

 

Q: Why Patreon?

I am trying out the Patreon platform to share my creative journey through videos, photographs and text, with people who are truly interested in and inspired by my work. Creating Instagram and newsletter content is extremely time consuming with no guarantees of it reaching a worthwhile percentage of my audience. Being a one-person business, I have to work as effective as I possibly can and by generating an income via Patreon, I can continue to invest time and effort into creating inspirational content.

If you are interested in my journey, please sign up at Patreon.com. The subscription is monthly, and can be canceled at any time.

 

Q: The shop is out of stock, how do I purchase your yarn?

The shop remains empty between updates. See questions above.

Yama Yarn is a small business with one person handling everything about it. I have limited production capacity vs demand. Skeins will always be limited and are sold first-come-first serve via the website at shop updates. If you miss an update - there will be another one soon!

 

Q: Do you take custom orders or pre-orders?

Unfortnately I cannot take custom or pre-orders at this time.

  

Q:Do you have stockists, or taking on new stockists?

I only sell via my online store..and on special occasions send a small batch of yarn to Loop London. I am not able to supply other stores at this time.

 

Q: Do you ship to my country?

Yes! I ship worldwide via DHL door-to-door couriers, a reliable and fast service with comprehensive online tracking. Shipping within South Africa is via Dawnwing door-to-door or Postnet counter-to-counter.

 

Q: How much does shipping cost to countries outside of South Africa? 

Current DHL rates to ship a parcel containing between 1-14 skeins are: 

USD37 - Africa, Western & Central Europe

USD45 - USA  

USD55 - Eastern Europe, Middle East, Eastern Asia, Southern Asia, Japan, Asia Pacific, Canada & South America

*Annual DHL rate increase on Jan 1st, rates are reviewed per shop update based on ZAR/USD exchange rate

Larger parcels are charged according to the weight and volumetric size of the parcel. 

Certain addresses to countries where DHL have less coverage (especially to Australia, New Zealand, Iceland, Japan) or addresses in outlaying areas will attract a "remote area surcharge" of USD26. This will be billed for separately via Paypal. if you are living a little off the beaten track, please do expect this. Surcharged parcels are only shipped once full payment is received.

 

Q: Can multiple orders be combined?

Yes, I do combine multiple orders into one parcel and calculate a shipping refund after I received the bill from DHL (usually about 2 weeks after shipping). Refunds attract a USD8 admin fee.

 

Q: How long will it take for my parcel to be delivered?

Most parcels to Europe and the US are delivered within a week and within 2 weeks to most other destinations. Full tracking is available via the DHL website.

 

Q: What about import taxes? 

Customers are responsible for any import taxes and/or customs duties where applicable. This varies from country to country.

 

Q: I live outside of South Africa but will be visiting soon, can I have my order shipped to a South African address?

Yes you can! At check out, fill out your correct address under "billing address" and under "shipping address" the street address in South Africa where the parcel can be shipped to. Payment will be in USD via Paypal, but the website will charge for local shipping.

 

Q: Can I shop in the ZAR currency, it seems cheaper?

The Rand (ZAR) currency is only availlable to South African customers paying from a South African bank account with a South African delivery address. Everyone else will be charged in USD via Paypal. USD pricing includes transaction fees (Paypal + local bank fees). The ZAR price is not linked to the actual exchange rate.

 

Q: Can I visit your store?

I do not have a brick and mortar shop, the yarn is sold via the website at shop updates only.

 

Q: When will a certain colourway be available again?

I prepare a unique collection for each shop update, which unfolds on the go and as inspiration strikes..so this question is a tricky one to answer! I do not dye every colourway every time. Batches of the same colourway will vary, some more than others since my colourways evolve and change over time. More about my colourways on the About page.

 

Q: I had skeins in my cart but couldn't check out? (AKA Cartjacking)

Skeins are only reserved once an order was successfully checked out. While in the cart, the stock can sell out and check out will then not be possible until the sold out items are removed from the cart.

 

Q: Do you send newsletters?

From time to time I will send out a newsletter to communicate something important or just keep in touch. Please note that the newsletter will no longer serve to announce shop update information. If interested in seeing shop update previews and other inspiration content, please subscribe to my Patreon page.